Vendor Terms

1. Agreement Scope This agreement applies to vendors, resellers, or partners offering the WhatsApp CRM SaaS platform powered by First Choice IT Solutions. 2. Vendor Responsibilities Vendors agree to: Provide accurate information during onboarding Ensure their clients comply with WhatsApp and Meta policies Not misuse the platform for unauthorized reselling practices 3. Compliance with Meta Policies Vendors must ensure: All end-users comply with WhatsApp Business and Commerce policies No spam or prohibited content is sent Proper opt-in consent is collected Failure may result in: Suspension of vendor account Permanent termination without refund 4. Branding & Representation Vendors may not misrepresent themselves as Meta Platforms, Inc. Vendors must clearly communicate they are using a third-party SaaS solution 5. Client Management Vendors are responsible for onboarding and supporting their clients Any misuse by vendor clients will be attributed to the vendor 6. Payments & Revenue Vendors must adhere to agreed pricing and billing terms Any misuse of pricing or fraud may lead to termination 7. Data Responsibility Vendors must ensure proper handling of customer data Must comply with international privacy standards (GDPR-like practices) 8. Service Limitations First Choice IT Solutions: Does not guarantee WhatsApp approval Is not responsible for Meta-related restrictions 9. Termination We reserve the right to: Terminate vendor access in case of misuse Suspend accounts affecting platform integrity 10. Indemnification Vendor agrees to indemnify First Choice IT Solutions against: Legal claims arising from misuse Policy violations by vendor or their clients