User Terms

1. Acceptance of Terms By registering and using the WhatsApp CRM platform (“Service”) provided by First Choice IT Solutions, you agree to comply with and be legally bound by these Terms and Conditions. If you do not agree, you must not use the Service. 2. Description of Service The Service provides a cloud-based CRM integrated with WhatsApp Cloud API to enable businesses to: Send and receive WhatsApp messages Manage customer interactions Automate workflows and notifications Integrate with third-party platforms (e.g., WooCommerce) 3. User Responsibilities You agree that you will: Use the platform only for lawful business purposes Comply with all applicable laws and regulations, including data protection and privacy laws Follow WhatsApp Business policies provided by Meta Platforms, Inc. Obtain proper user consent before sending messages You shall NOT: Send spam, unsolicited, or bulk messages without consent Use the platform for fraud, phishing, or misleading communications Violate WhatsApp Commerce or Messaging policies 4. WhatsApp Compliance You acknowledge that: This platform uses WhatsApp Cloud API provided by Meta Your use is subject to WhatsApp Business Policy and Meta Platform Terms Meta may restrict or disable your number if policies are violated First Choice IT Solutions is not responsible for WhatsApp account bans or restrictions 5. Data Usage & Responsibility You are solely responsible for the data you collect, store, and process You must ensure customer consent before storing or messaging users You agree not to store sensitive personal data without proper safeguards 6. Account Security You are responsible for maintaining login credentials Any activity under your account is your responsibility You must notify us immediately in case of unauthorized access 7. Subscription & Payments Services may be offered on subscription or usage-based pricing Failure to pay may result in suspension or termination Fees are non-refundable unless explicitly stated 8. Service Availability We aim for high uptime but do not guarantee uninterrupted service. Downtime may occur due to: Maintenance Third-party outages (e.g., Meta APIs) 9. Limitation of Liability First Choice IT Solutions shall not be liable for: Loss of business, data, or profits WhatsApp number bans or API restrictions Third-party service failures 10. Termination We reserve the right to: Suspend or terminate accounts violating policies Remove access without prior notice in case of abuse 11. Modifications We may update these Terms at any time. Continued use constitutes acceptance.