Privacy Policy

1. Introduction First Choice IT Solutions respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information. 2. Information We Collect a. Account Information Name Email address Phone number Business details b. Usage Data CRM activity logs Messaging data (metadata, not message content unless required) Device and browser information c. Customer Data (Processed by Users) Contact details Chat interactions Order or transaction data 3. How We Use Information We use data to: Provide and improve our services Enable WhatsApp messaging functionality Ensure security and prevent fraud Comply with legal obligations 4. Data Sharing We do NOT sell your data. We may share data with: Meta Platforms, Inc. (for WhatsApp Cloud API functionality) Trusted third-party service providers (hosting, analytics) Authorities if required by law 5. Data Security We implement: Secure servers and encryption Access control mechanisms Regular monitoring However, no system is 100% secure. 6. Data Retention Data is retained as long as necessary to provide services Users may request deletion of their data 7. User Responsibilities Users must: Obtain consent before messaging customers Handle customer data responsibly 8. Your Rights Depending on jurisdiction, you may: Access your data Request correction or deletion Withdraw consent 9. Cookies & Tracking We may use cookies for: Session management Analytics Performance improvements 10. Third-Party Services Our platform depends on third-party services including: WhatsApp Cloud API Hosting providers We are not responsible for third-party policies. 11. Updates to Policy We may update this policy periodically. Continued use implies acceptance. 12. Contact For any privacy concerns: First Choice IT Solutions Email: sales@fcits.ae